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Welcome to ICR, Inc.

For nearly three decades, ICR’s consumer-centric, performance-driven focus has provided
its wide client base with exceptional results for all their customer care and accounts receivable needs.

ICR’s staff of thoroughly trained, highly professional specialists works cooperatively to implement an expeditious
and positive resolution to each customer contact. The result is a win-win solution for both clients and customers.




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About Us

ICR History

ICR was founded in 1990 in response to the service needs of institutions of higher education, healthcare providers, and government and commercial entities across the nation. With its specialized leadership, advanced technology, and vast experience in providing institutions with custom turnkey contact center programs, ICR enjoys a position of performance excellence and exceptional customer responsiveness.
Strong management oversight, a robust complaint response program, extraordinary customer service, advanced privacy and data security safeguards, a full-featured customer portal, on-line account review and reporting – together with cutting edge technology and a broad range of additional business service offerings – have catapulted ICR to the top of our industry.

ICR's Mission

ICR is committed to providing exceptional customer service while maintaining the highest level of professionalism and respect for all parties involved. Our customer service pledge is to ensure that all communications with consumers are handled thoroughly and accurately while assisting them in resolving their obligations and inquires with their best interests in mind. ICR also strives to maintain peak integrity with our client relationships and is committed to providing exemplary performance to assist clients with achieving their goals.

Georgia Office

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New York Office

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Texas Office

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Industries

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Government Debts

ICR boasts over 100 years of combined experience in managing and creating customized programs for Federal and State agencies, and effectively competing in a variety of contracts. These include federal student loans, state guarantee agencies, state revenue and utilities. In 2009, the US Department of Education awarded their prestigious student loan contract to ICR. Our Government Services team understands the intricacies of these contracts including all their technical and compliance-driven aspects. ICR’s specialists receive extensive training and continuous education designed to guarantee the highest levels of customer service and superior results.

Higher Education Institutions

Since 1990, ICR has specialized in default prevention and receivables solutions for the ever-growing Higher Education Industry. We have unsurpassed experience in managing tuition accounts, Perkins Loan Programs, Health Professional and Institutional student loans. ICR has a very long history of creating customized service programs that have provided effective customer service and performance to over 400 schools, including some of the top higher educational institutions in the U.S.

Healthcare Institutions

From ICR’s inception, its healthcare division has provided top-level recovery service to hundreds of medical providers nationwide. From resolving complex issues with insurance carriers to lending a compassionate ear to patients and assisting them in bringing quick resolution to their self-pay or co-pay portions, our dedicated teams and trained specialists are ready to service virtually any health care-related claim.

B2B Specialized Programs

ICR provides a complete assortment of accounts receivable services to businesses nationwide. From pre-collection or early out programs to the management of litigation using a network of attorneys, ICR can meet all your B2B receivables needs.

Careers

ICR’s long-term success is contingent upon how successful it can compete in the labor market. We have implemented strategies to successfully attract the very best candidates, while at the same time assuring there are no employment barriers that might inhibit their full utilization within the ICR organization.
Hudson Valley Help Wanted


Hudson Valley Help Wanted

Testimonials

Elizabeth Barrett @ Emory University

"We have been working seamlessly with ICR for over 19 years and are looking forward to a continue partnership."


Steve Collins @ University of North Texas

"The style of collections you guys do is very difficult... with no attached collateral you have to be extremely tactful. Ya'll do a darn good job."


CareMount Medical

"ICR is a consistent, reliable agency and their client service department is so knowledgeable and friendly. It is a pleasure working with ICR!"

Contact Us

Our Mission

ICR is committed to providing exceptional customer service programs while maintaining the highest level of professionalism and respect for all parties involved.

Our Address

  • New York Office
  • 6 Neptune Road
    Suite 110
    Poughkeepsie
    New York 12601
  • (800) 234-4271
  • (845) 297-2226
  • Texas Office
  • 2905 Sherwood Way

    San Angelo
    TX 76901
  • (844) 395-4591
  • (325) 223-1503
  • Georgia Office
  • 3330 Chastain Meadows Pkwy
    Suite 100
    Kennesaw
    Georgia 30144
  • (855) 889-3111
  • (770) 792-8167

© 2019 ICR, Inc. All Rights Reserved.